UK Gas Distribution Network

A UK Gas Distribution Network wanted independent support to review its operational ways of working and provide an evidence-based foundation for future decision-making. 

The aim was to identify opportunities to modernise its operating model, strengthen efficiency and resilience, and ensure future approaches were informed by operational insight and industry best practice.

Working alongside operational and senior leaders, we undertook a comprehensive discovery phase, combining operational data analysis, benchmarking, stakeholder engagement and market insight.

This provided a detailed understanding of existing ways of working, explored future opportunities and informed practical recommendations to support strategic decision-making.

Our work provided a clear, independent evidence base to support future operating model decisions. 

The recommendations helped create greater clarity around opportunities to strengthen operational performance, enhance colleague experience and support long-term organisational resilience.